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Terms & Conditions

All orders shipped via UPS to the United States and Canada. Shipping charges will be calculated and included on the billing portion in your shopping Cart. Orders received by 12:00PM PST Monday through Friday will be processed the same day. Email confirmation will acknowledge order. Credit card orders will ship after show funds approved, which may not be the same day. Orders received after 4:00PM and orders received on weekends or holidays will be processed the following business day. All stock items will be shipped the day the order is processed from our eastern or western warehouse. Non stock or special order will ship direct from the manufacturer. Orders requesting One day shipping will be honored from the day the product is made available from the manufacturer.
PaymentVisa, MasterCard, American Express, and PayPal are the only payment methods available via the On-line Shopping Cart and must be verified by before the order is processed. 
Sales Tax 
California State sales tax will be added for any taxable item shipped to a California address. The sales tax will be automatically computed and added on the On-line Shopping Cart. 
Returning Goods
RMA number must be obtained from to return any purchase. ALL returns are subject to a minimum 20% restocking charge. Used items are not returnable.
Unused and undamaged products may be returned within 15 days of shipping date, all items must be returned in their original shipping cartons with receipt.
Special order items such as but not limited to; custom Print styles, custom imprint engraved dies, numbered sequence Badges, keys, manuals, repair parts, and freight charges are non-refundable. 
Additionally, Time Clock software with seal broken or Open software packages and software upgrade codes are non-refundable.
Refunds will not be processed for items not returned with original contents and original shipping containers. 
All returns after 15 days must be arranged directly within the Manufacturer's warranty terms. Consult the warranty information provided with the product. 
DEFECTIVE products must be returned directly to the manufacturer to be eligible for exchange. Manufacturer may require the product to be repaired through their warranty process. Manufacturer's warranties vary. Consult warranty information provided with the product. 
Due to the nature of Biometric products and software operating systems, do not order these items unless qualified persons will be available for tech support from the manufacturer during support periods, if provided. is not responsible for tech support unless specifically offered with the product at additional cost.
Returned goods will not be accepted without an RMA number from at 1-805-491-0104 ext 113. RMA number must be clearly displayed on packing slip of returned goods only. DO NOT write or make any other markings on the product's original box or packaging. Items must be shipped insured/freight prepaid to: International Time Returns, 11112 Red Barn Road.  Camarillo, CA.  93012

Manufacturers Warranty

Hardware Warranty: 
1 (one) year warranty against defects in materials or workmanship is provided by manufacturer with properly registered warranty card. The above warranties are limited to repair or replacement of the covered item at the sole discretion of manufacturers. No other warranties are expressed or implied, including, but not limited to; usability, location, understanding of product or fitness for a particular purpose.
International Time Recorder is not responsible for factory warranty arrangements.
No warranty is provided for external electrical conditions. Damages caused by spikes, power surges, brown outs, lightning, static electricity, radio frequency interference, or cosmic waves are some possible external electrical conditions. Surge/noise protectors are highly recommended to protect equipment performance. 
Software Warranty:
Manufacturer warrants all software media to be free of defect for a period of 30 (thirty) days from the date of shipping. Defective non-installable Media must be returned to manufacturer for replacement. Media shall be provided at no additional charge except freight to customer. Prior to returning, an RMA number MUST be obtained from manufacturer NOT No other warranties are expressed or implied, including, but not limited to, any implied warranties of merchantability or fitness for particular purpose or understanding of the product. Registration of warranty with manufacturer may provide for Bug Fixes for software, but only to the extent provided by the manufacturer. Lost software "System Unlock codes" are not replaceable without incurring full charge for the replacement of the program. 
Order Cancellation
Order may be cancelled by phone or email if product has not shipped. Otherwise all returned item conditions will apply. Refused delivery items will be treated as returned and all returned item conditions will apply. 
Operations Disclaimer
The hardware and software sold on this site is certified to operate in a manner described in the manufacturers documentation and manuals and in approved operating environments described in those documents. assumes no responsibility for system operation or performance should an operating environment or configuration be used other than so stated.  It is understood that system performance is not solely a function of the software but depends on the speed of host computers, networks, and available internet and system resources.
It is assumed the customer has done diligence in the choice of software system from Therefore,
No representation or other affirmation of fact, including, but not limited to, statements regarding capacity, suitability for use or performance of the products shall be or be deemed to be a warranty or representation by for any purpose or impose any liability or obligation whatsoever on its associates or International Time Recording LLC, the parent company. web site is operated by International Time Recording LLC a California Corporation. Any litigation shall be filled in an appropriate federal or state court located in Ventura County, California. The purchaser/user of this website does further agree to submit any dispute to binding arbitration. Binding arbitration proceedings shall be conducted in accordance with the rules of the American Arbitration Association in the State of California, County of Ventura, and the decision rendered in arbitration may be submitted in any court having jurisdiction. The cost of arbitration shall be borne by the party that does not prevail. Placing orders on this website causes you to agree with the terms of this section. 

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